Piedmont Newton partners with Priority Ambulance for 9-1-1, interfacility services

April 2, 2021

Piedmont Newton announced today that it has signed service agreements with Georgia’s largest private ambulance network, Priority Ambulance, to respond to 9-1-1 calls in the hospital’s designated 911 zone and to serve the hospital’s interfacility transport needs.

“At Piedmont Newton, our top priority has always been and will continue to be providing the highest quality medical care and emergency medical services to our community,” said Piedmont Newton CEO David Kent. “In Priority Ambulance, we have an expert partner with the sole focus of elevating ambulance service in Newton County with additional resources and national expertise. Piedmont Newton’s leadership will focus on our core mission of providing exceptional services at our hospital.”

All current employees of Piedmont Newton EMS will be invited to stay and will maintain seniority within the system. Additionally, Piedmont Newton’s EMS Director Carli Cuendet will be joining the Priority Ambulance team.

“We welcome the Piedmont Newton EMS employees to the Priority Ambulance family,” said Priority Ambulance Regional President Robby Atkins. “Priority Ambulance’s Georgia companies National EMS and Central EMS have served Piedmont Health facilities in Georgia for many years. We are proud to be trusted by Piedmont Newton to provide professional, prompt 9-1-1 response to the community and to serve their patients and hospital staff. We look forward to a great partnership and are committed to working together to continue to advance medical transportation services.”

Priority Ambulance will purchase seven ambulances from Piedmont Newton and will maintain the staffing levels currently in the 911 system – five advanced life support ambulances during peak daytime hours. Piedmont Newton holds the designated 9-1-1 zone for ambulance service that encompasses Newton County and will contract with National EMS to provide 9-1-1 service to its zone.

Separate from those ambulances dedicated to the 911 system, sister company Central EMS will be stationing additional ambulances at the hospital to immediately respond to transport requests between medical facilities or discharges from the hospital.

“With the additional ambulance resources, technology and opportunities for education and advancement that Priority Ambulance has access to as a national company, we are confident that this new partnership will be positive for our EMS and hospital staff, as well as the community,” said Kent.

Priority Ambulance will begin an implementation period immediately to transition current EMS staff. The company will begin providing 9-1-1 and interfacility ambulance services in early May.

Priority Ambulance operates more than 150 ambulances and employs more than 1,000 EMS professionals in the state of Georgia under four trusted brands, Central EMS, National EMS, Puckett EMS and Ambucare. National EMS is the 9-1-1 provider to neighboring Rockdale and Morgan counties, as well as Oconee and Athens-Clarke County in the region. In total, Priority Ambulance serves more than 20 Georgia counties, including serving seven counties as the primary 9-1-1 provider.

About Priority Ambulance

Based in Knoxville, Tenn., Priority Ambulance provides the highest level of clinical excellence in emergency and nonemergency medical care to the communities it serves. Throughout its national service area, approximately 3,400 highly trained paramedics and EMTs staff a fleet of approximately 650 state-of-the-art emergency vehicles with the latest medical equipment and technology.

Priority Ambulance’s family of companies operates under trusted local brands providing medical transport options in 12 states. The Priority Ambulance company partners include Shoals Ambulance in Alabama; Maricopa Ambulance in Arizona; Puckett EMS in Georgia and Southeast Tennessee; Central EMS in Georgia; Seals Ambulance in Indiana; Kunkel Ambulance in Upstate New York; Trans Am Ambulance in western New York and Northwestern Pennsylvania; Medshore Ambulance in South Carolina; Priority Ambulance in East Tennessee; A&E EMS in Tennessee; Baptist Ambulance in West Tennessee and Mississippi; and LifeCare Medical Transports in Virginia and Maryland.

For more information, visit www.priorityambulance.com.

About Piedmont Healthcare

Piedmont Healthcare empowers communities to connect with safe and high-quality care, conveniently, every step of the way. Our promise is to make a positive difference in every life we touch and today we are creating a destination known for the best clinicians and a safe one-of-a-kind experience that always puts patients first. Founded in 1905, we are a private, not-for-profit organization with over 23,000 employees caring for 2.7 million patients across 800 locations and serving communities that comprise 70 percent of Georgia’s population. Piedmont provides safe, convenient and high-quality care across 11 hospitals, 35 Piedmont Urgent Care centers, 25 QuickCare locations, 1,875 Piedmont Clinic physician practices and more than 2,500 Piedmont Clinic members. In 2019, Forbes listed us as one of the Top10 Employers in Georgia, Piedmont became Great Place to Work-Certified™, which was repeated in 2020. In FY 2019, Piedmont provided $340 million in uncompensated care and community benefit programming to the communities we serve. For more information, visit piedmont.org.